Consumer Protection Law & Practice book by Taxmann

This unique book provides a concise commentary and comprehensive coverage of the statutes governing Consumer Protection Laws in India, including Acts, Rules, Regulations, Circulars, and Notifications. It also features the Guidelines for Prevention and Regulation of Greenwashing or Misleading Environmental Claims, 2024, alongside a detailed tabular comparison between the Consumer Protection Act, 2019, and the Consumer Protection Act, 1986. This comparison highlights the transitional changes in the legislative framework.

It is helpful for professionals, scholars, and anyone interested in the complexities of consumer protection laws in India.

The Present Publication is the 2025 Edition, amended up to 15^th October 2024. This book is authored/edited by Taxmann's Editorial Board, with the following noteworthy features:

• [Compact Comprehensive Commentary] on the Consumer Protection Act, in 280+ Pages
• [Compilation of Amended & Updated text of the Consumer Protection Laws] which includes:
• Consumer Protection Act, 2019
• 20+ Rules & Regulations framed under the Consumer Protection Act 2019
• Circulars & Notifications, and Press Releases
• Tribunal Reforms Act, 2021
• [Tabular Presentation] of the following:
• Tables showing sections of the Consumer Protection Act, 2019 & corresponding provisions of the Consumer Protection Act, 1986
• Tables showing sections of the Consumer Protection Act, 1986 & corresponding provisions of the Consumer Protection Act, 2019
• Tables showing the date of enforcement of sections of the Consumer Protection Act, 2019

The coverage of this book includes:

• Guide to Consumer Protection Act, 2019
• Background of Consumer Protection Act, 2019
• What is a Consumer Dispute
• Deficiency in Service
• Unfair Contracts and Restrictive and Unfair Trade Practices
• Product Liability
• Constitution of Consumer Disputes Redressal Commission
• Procedural Aspects of Consumer Disputes Redressal Commission
• Mediation
• Central Consumer Protection Authority
• Offences and Penalties
• Consumer Protection Councils
• Regulation of E-Commerce
• Direct Selling and Multi-Level Marketing
• Other Provisions of the Consumer Protection Act
• Consumer Protection Act, 2019 
• 20+ Rules & Regulation Framed under the Consumer Protection Act 2019
• Consumer Protection (Central Consumer Protection Council) Rules, 2020
• Consumer Protection (Consumer Disputes Redressal Commissions) Rules, 2020
• Consumer Protection (General) Rules, 2020
• Consumer Protection (Mediation) Rules, 2020
• Consumer Protection (Salary, Allowances, and Conditions of Service of President and Members of the State Commission and District Commission) Model Rules, 2020
• Consumer Protection (Qualification for Appointment, Method of Recruitment, Procedure of Appointment, Term of Office, Resignation, and Removal of the President and Members of the State Commission and District Commission) Rules, 2020
• Consumer Protection (E-Commerce) Rules, 2020
• Consumer Protection (Consumer Commission Procedure) Regulations, 2020
• Consumer Protection (Administrative Control over the State Commission and the District Commission) Regulations, 2020
• Consumer Protection (Mediation) Regulations, 2020
• Central Consumer Protection Authority (Allocation and Transaction of Business) Regulations, 2020
• Central Consumer Protection Authority (Annual Report) Rules, 2021
• Central Consumer Protection Authority (Procedure for Engagement of Experts and Professionals) Regulations, 2021
• Consumer Protection (Search and Seizure and Compounding of Offences by the Central Authority and Crediting of Penalty) Rules, 2021
• Central Consumer Protection Authority (Form of Annual Statement of Accounts and Records) Rules, 2021
• Consumer Protection (Direct Selling) Rules, 2021
• Consumer Protection (Jurisdiction of the District Commission, the State Commission, and the National Commission) Rules, 2021
• Central Consumer Protection Authority (Submission of Inquiry or Investigation by the Investigation Wing) Regulations, 2021
• National Consumer Disputes Redressal Commission (Group'  C' Posts) Recruitment Rules, 2022
• Guidelines for Prevention of Misleading Advertisements and Endorsements for Misleading Advertisements, 2022
• National Consumer Disputes Redressal Commission (Registrar) Recruitment Rules, 2023
• National Consumer Disputes Redressal Commission (Other Terms and Conditions of Service of Officers and Employees) Rules, 2023
• Guidelines for Prevention and Regulation of Dark Patterns, 2023
• Central Consumer Protection Authority (Recruitment, Salary, Allowances, and Other Terms and Conditions of Service of Officers and Other Employees of Central Authority) Rules, 2024
• Circulars and Notifications
• Notification issued under the Consumer Protection Act 2019
• Press Releases
• Circulars
• Tribunal Reforms Act, 2021