# Bharat's Law of Consumer Protection by Dr. V.K. Agarwal
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| About Law of CONSUMER PROTECTION (Student Edition) |
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| Part 1
**Introduction**
I.1 International Developments
I.2 Consumer Protection in India
I.3 Salient Features of the Consumer Protection Act, 2019
I.4 Competition Act, 2002
Part 2
**The Consumer Protection Act, 2019**
0.1 Preamble – Purpose and Nature
0.2 Preamble of the Act
CHAPTER I
**PRELIMINARY**
**1.** Short title, extent, commencement and application
**2.** Definitions
2.0 Definition Clause
2.1 Advertisement \[Clause (1)\]
2.2 Appropriate Laboratory \[Clause (2)\]
2.3 Branch Office \[Clause (3)\]
2.4 Central Authority \[Clause (4)\]
2.5 Complainant \[Clause (5)\]
2.6 Complaint \[Clause (6)\]
2.7 Consumer \[Clause (7)\]
2.8 Consumer Dispute \[Clause (8)\]
2.9 Consumer Rights \[Clause (9)\]
2.10 Defect \[Clause (10)\]
2.11 Deficiency \[Clause (11)\]
2.12 Design \[Clause (12)\]
2.13 Direct Selling \[Clause (13)\]
2.14 Director General \[Clause (14)\]
2.15 District Commission \[Clause (15)\]
2.16 E-commerce \[Clause (16)\]
2.17 Electronic Service Provider \[Clause (17)\]
2.18 Endorsement \[Clause (18)\]
2.19 Establishment \[Clause (19)\]
2.20 Express Warranty \[Clause (20)\]
2.21 Goods \[Clause (21)\]
2.22 Harm (Clause (22)\]
2.23 Injury \[Clause (23)\]
2.24 Manufacturer \[Clause (24)\]
2.25 Mediation \[Clause (25)\]
2.26 Mediator \[Clause (26)\]
2.27 Member \[Clause (27)\]
2.28 Misleading Advertisement \[Clause 28)\]
2.29 National Commission \[Clause (29)\]
2.30 Notification \[Clause (30)\]
2.31 Person \[Clause (31)\]
2.32 Prescribed \[Clause (32)\]
2.33 Product \[Clause (33)\]
2.34 Product Liability \[Clause (34)\]
2.35 Product Liability Action \[Clause (35)\]
2.36 Product Manufacturer \[Clause (36)\]
2.37 Product Seller \[Clause (37)\]
2.38 Product Service Provider \[Clause (38)\]
2.39 Regulations \[Clause (39)\]
2.40 Regulator \[Clause (40)\]
2.41 Restrictive Trade Practice \[Clause (41)\]
2.42 Service \[Clause (42)\]
2.43 Spurious Goods \[Clause (43)\]
2.44 State Commission \[Clause (44)
2.45 Trader \[Clause (45)\]
2.46 Unfair Contract \[Clause (46)\]
2.47 Unfair Trade Practice \[Clause (47)
CHAPTER II
**CONSUMER PROTECTION COUNCILS**
**3.** Central Consumer Protection Council
**4.** Procedure for meetings of Central Council
**5.** Objects of Central Council
**6.** State Consumer Protection Councils
**7.** Objects of State Council
**8.** District Consumer Protection Council
**9.** Objects of District Council
CHAPTER III
**CENTRAL CONSUMER PROTECTION AUTHORITY**
**10.** Establishment of Central Consumer Protection Authority
**11.** Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners
**12.** Vacancy, etc., not to invalidate proceedings of Central Authority
**13.** Appointment of officers, experts, professionals and other employees of Central Authority
**14.** Procedure of Central Authority
**15.** Investigation Wing
**16.** Power of District Collector
**17.** Complaints to authorities
**18.** Powers and functions of Central Authority
**19.** Power of Central Authority to refer matter for investigation or to other Regulator
**20.** Power of Central Authority to recall goods, etc.
**21.** Power of Central Authority to issue directions and penalties against false or misleading advertisements
**22.** Search and seizure
**23.** Designation of any statutory authority or body to function as Central Authority
**24.** Appeal
**25.** Grants by Central Government
**26.** Accounts and audit
**27.** Furnishing of annual reports, etc.
CHAPTER IV
**CONSUMER DISPUTES REDRESSAL COMMISSION**
**28.** Establishment of District Consumer Disputes Redressal Commission
**29.** Qualifications, etc., of President and members of District Commission
**30.** Salaries, allowances and other terms and conditions of service of President and members of District Commission
**31.** Transitional provision
**32.** Vacancy in office of member of District Commission
**33.** Officers and other employees of District Commission
**34.** Jurisdiction of District Commission
**35.** Manner in which complaint shall be made
**36.** Proceedings before District Commission
**37.** Reference to mediation \[Prior to substitution by Mediation Act, 2023\]
**38.** Procedure on admission of complaint
**39.** Findings of District Commission
**40.** Review by District Commission in certain cases
**41.** Appeal against order of District Commission
**42.** Establishment of State Consumer Disputes Redressal Commission
**43.** Qualifications, etc., of President and members of State Commission
**44.** Salaries, allowances and other terms and conditions of service of President and members of State Commission |
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